Durham Contact Centre (DCC) is a fully integrated customer care solutions provider. Founded in 2002, DCC boasts state-of-the-art facilities, employing more than 700 agents across Canada in three locations servicing multiple languages.

Recently, DCC was acquired by IQT, a leading service provider of integrated customer care and business process outsourcing (BPO) solutions to major enterprises in North America. With this partnership, DCC is aggressively expanding its Canadian and global operations.

DCC’s proven expertise, enabling technologies and standardized processes offer customers a cost-effective global labor pool and industry leading technical solutions. DCC delivers an unparalleled return on customer investment by reducing service costs, improving customer retention and increasing revenues. These results are achieved by using a unique partnering model.

DCC’s extensive experience includes managing customer care inquires, product and service inquiries, billing questions, service scheduling and investigations. Our customized sales services include customer acquisition, cross selling, advertising support and loyalty/retention programs. DCC also provides leading edge technical support solutions including help desk, hardware and software troubleshooting, internet services and repair/support programs. Additionally, DCC provides integrated back office solutions, order fulfillment and warranty program management.